Testimonials

Here at Service Software we are committed to providing our clients with an outstanding product and outstanding Customer Service. But don’t take our word for it, read what some of our clients have to say about our product and our customer service. Place your cursor over the stars to read our clients testimonial.

Case Study

When Craig Stonaha, information manager for Greth Homes in Temple, Penn., joined the company nearly two years ago he ran a full audit of all their software. Although most of the applications were replaced, Service Software's signature product, Punchlist Manager™, was spared, and has remained a constant ever since. Its ease-of-use and administration abilities reduce the need for costly overhead and maintenance costs. Combine these attributes with Service Software's phenomenal customer service and Stonaha firmly believes he has a premium product with the knowledge and expertise to support it.

Greth Homes a mid-sized builder that recently achieved a number one ranking in 13 out of 14 customer satisfaction categories from the Eliant 2003 National Survey of 100,000 home buyers from 141 major home builders across the country. According to Eliant, "This is a feat no other builder, large or small, was able to achieve." (2003 Eliant, Homebuyers Choice Awards, April 2003; see www.Eliant.com)

Punchlist Manager™ has been Greth Homes primary database for post-settlement customer service personnel for the past seven years. Due to the software's success in that role, Greth is currently changing over all customer service personnel to Punchlist Manager™. Stonaha believes this will provide Greth with the tracking and organizational capabilities that will help keep them at the top.

Greth Homes believes the key to their success is how quickly, efficiently, and eagerly they can respond to customer concerns when they arise. They claim that this high response rate would not be possible without Punchlist Manager™.

"Our ratings are founded on quality, design, and service, among other things - we are especially known for our service after the sale," Jon H. Gerhart, vice president, Greth Homes. "By utilizing the Punchlist Manager™ application for service, Dustin Riegel, our Customer Service Manager, has positioned our company with number one rankings for seven years running."

A key to the effectiveness of Punchlist Manager™ for Greth is its report tracking and accountability features, which allow them to track and maintain quality control among their contractors. According to Stonaha, Greth Homes is able to establish what constitutes an acceptable amount of service calls for a specific contractor's work, in a specified time frame. This detail allows Greth to walk the fine line between creating happy customers and maintaining acceptable profit margins.

"The speed and efficiency of this software allows our customer service representatives to work quickly in a nearly paper free environment," said Stonaha. "Punchlist Manager™ minimizes the amount of time spent in the office, allowing them to spend more time with our customers."

Over the years, Punchlist Manager™ became one of the most consistent and reliable software programs at Greth and Stonaha is confident that this is a result of the solid relationship they have developed with Service Software. He added, "Their commitments to their product and in Greth Home's success is evident."